Validity of the sales contract, goods and price information
Terms of sale are valid from the Web Store when purchasing goods.
Prices for products sold on the Web Store are listed on the products. The price will be charged for the delivery of the goods, unless indicated otherwise.
The cost of delivery depends on the location of the buyer and the way of delivery. The service fee is shown to the buyer upon completion of the order.
Information about the goods is provided in the Web Store directly at the merchandise.
Order completion
- Select the suitable products and add them to the basket by pressing the “ADD TO CART” button. Find the products you want as quickly as possible by using the search or selecting the appropriate category menu. To view and, if necessary, change the contents of the shopping cart, press the menu item “VIEW CART”.
- If you have selected the contents of the shopping cart you want, and you are ready to submit your order, then press “PROCEED TO CHECKOUT”. Enter all necessary information to submit a subscription. Once you have entered the information, there will be displayed all possible transport options according to the delivery address, which we ask you to choose from the most appropriate ordering feature.
- If you would like to submit an order, choose the appropriate payment method and press the “PLACE ORDER” button. Once the order has been sent, the automatic reply will be sent to an email with subscription information.
All amounts are in Euros (EUR). Card payments in our online store offered by Maksekeskus AS.
Available payment methods:
- Card payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Savings Bank, Pohjola, POP Bank, S-Bank, Savings Bank
- Invoice: Payment by transfer to our bank account at the reception which will be sent to your email address after the order has been submitted.
Orders can also be submitted by e-mail (asiakaspalvelu@vipmarket.fi) or by phone (+358 400 789 154).
The Agreement enters into force upon receipt of the amount due to the Web Store Account.
If the ordered goods can not be delivered in connection with the expiration of the goods or for any other reason, the buyer will be informed as soon as possible and the money (including delivery costs) will be returned immediately, but not later than within 14 days after sending the notice.
Shipping
Goods will be shipped to the following countries: Finland, Sweden, Estonia
The cost of sending the goods is borne by the buyer and the corresponding price information is displayed at the shipping method.
Domestic shipments generally reach the destination determined by the buyer within 3-7 business days from the entry into force of the sales contract. Outside Finland, delivery takes up to 21 calendar days, unless indicated otherwise in the product.
In exceptional cases, the right to deliver the goods is allowed up to 60-120 calendar days.
Right of withdrawal
After the order is received, the buyer has the right to withdraw from the contract within 14 days [depending on the products, the buyer may not have the right to withdraw, the corresponding products and services must be listed in this case and they must comply with the conditions listed in the Law of Obligations Act].
The right of withdrawal does not apply if the buyer is a legal person.
In order to use the right of return for a 14-day period, goods ordered can not be used in any way other than that necessary to satisfy the nature, characteristics and operation of the goods in the manner permitted for testing the goods in the physical store.
If the item is used for purposes other than what is necessary to ascertain the nature, characteristics and operation of the goods or there are signs of use or wear, the WebPower has the right to reduce the refund due to the decrease in the value of the goods.
In order to return the goods, a withdrawal application must be submitted for the free withdrawal of the goods and send it to the e-mail asiakaspalvelu@vipmarket.fi no later than within 14 days from receipt of the goods.
The cost of returning the goods is borne by the purchaser, unless the reason for the return is that the item to be returned is not in conformity with the order (eg, a wrong or defective item).
The buyer must return the goods within 14 days following the submission of the application or provide proof that he has transported the goods to the carrier during the aforementioned period.
The web store will return the buyer immediately upon receipt of the returned goods, but no later than 14 days after the receipt of the cancellation application, all fees received from the buyer under the contract.
The web store may refuse to make refunds until the item returned is returned or until the buyer has provided evidence that he has returned the item, whichever comes first.
If the buyer expressly opts for the most inexpensive delivery method offered by the Web Store as a way of delivering a different way of delivering the item, then the Web Store does not require the consumer to reimburse a cost that exceeds the cost associated with the normal delivery method.
The web store has the right to withdraw from the sales transaction and to recover the goods from the buyer if the price of the goods in the online store has been marked significantly below the market price of the goods due to error.
The right to file a complaint
The web store is responsible for the contractual terms of the goods sold to the buyer for non-compliance or defect that existed already at the time of delivery, which occurs within a maximum of two years from the date of delivery of the goods to the purchaser. In the first six months from the transfer of the thing to the buyer it is presumed that the defect was already in place at the time of delivery. The rejection of this assumption is the responsibility of the Web Store.
The buyer has the right to contact the web store at the latest two months by sending an email to asiakaspalvelu@vipmarket.fi or by calling +358 400 789 154.
The web store is not liable for any defects that have occurred after the delivery of the goods to the buyer.
If the merchandise purchased from the Web Store has defects for which the Web Store is responsible, the Web Store will repair or replace the defective goods. If the goods can not be repaired or replaced, the Web Store will return to the buyer all fees associated with the sales contract.
The online store complies with the complaint filed by the consumer in writing or in a format that can be reproduced in writing within 15 days.
Solving arguments
If the buyer has any complaints about the Web Store, they must be sent to the email address asiakaspalvelu@vipmarket.fi or call +358 400 789 154
If the buyer and the Web store can not resolve the dispute by agreement, the buyer can contact the Consumer Dispute Committee. The procedural conditions can be consulted and the application can be submitted http://www.kkv.fi/. The Consumer Disputes Committee is competent to resolve disputes arising from a contract between the buyer and the Web Store. The buyer’s appeal is reviewed by the Commission free of charge.
The buyer can contact the European Union Consumer Dispute Resolution Platform.